Ticketopolis is the online service, platform, software or system that helps you organize events more easily, quickly and efficiently. Its main advantages lie in the pricing with a fixed fee per ticket (not percentage), in which the organizers of the event receive the revenue of their sales directly (we don't touch their money), and in providing the necessary tools for all stages of the organization of events. The platform can be accessed from any computer, laptop, tablet or cellphone using any recent browser connected to the internet. The service is obtained through the “Software as a Service” scheme, where the purpose is to receive a service that addresses your needs, and not the software as such. Check out our pricing, and start selling tickets today.
No, Ticketopolis is a service that works in the cloud, fully managed, so you don't need to download the source code or software, or install it to use it. You don't have to worry either about maintaining the technical aspect, we take care of server maintenance and software updates, so every time you use Ticketopolis you will be able to enjoy the latest version.
You can download your account information anytime you want, through the reports.
No, however, prepaid ticket fees are valid for 2 years from the date of your last purchase, so you can use them when you need them.
Our comission fee must be paid in advance. When a reservation is made, the ticket is discounted from the tickets available for use (prepaid resources). If the reservation is cancelled due to non-payment, the ticket will be available again.
We don't receive the sales money of your events, so we cannot deduct a commission when transferring the payment to the organizer (unlike our competitors).
Tickets that you've prepaid and haven't been used, can still be used for events in the future, as long as you do so within two years from the date of purchase. The expiration date is renewed with each payment you make. So, if you have unused tickets and are close to expire, you can pay new tickets and all of them will remain valid for two years from the last purchase.
We don't offer email accounts. Bulk messaging is done through Ticketopolis email accounts, which are for this use only. If you want to manage email accounts as a complement to your website, you can use or hire any third-party provider you prefer.
All information is stored within the event. You can check it out or export it at any time. Ideally, you get the information that makes your operation more efficient, and leave it ready to create new events through our wizard using past events as a template.
We save the full content of your account for 2 years from the last time you logged in. This way, if you decide to come back, the account will be like the last day you worked on it. After that time, we cannot assure you that the content can be retrieved.
If you explicitly request that we delete all your information, we will not be able to retrieve it at any time.
Of course you do. Using a professional platform like Ticketopolis will surely give you better results. In this case no commission payment is made for offering the first 200 free tickets.
Of course you do. Many event coordinators use it to keep track of all their events, and they don't sell tickets. No payment is required for the service, and in this case no fees will be paid for the sale of tickets.
You can practically handle any kind of event. The list of the most common events can be found on this page. When you create your event, select the category that most resembles the event you want to organize, and finish setting it manually as you need.
We invite you to generate a trial account, select the type of event you want to organize and finish setting it manually as you need. We'll be glad to help if you are interested in hearing our recommendations while you're setting it, or if you have any questions in the process.
Yes, you can update the event settings. Just remember that entries that were sold or generated prior to the modification, will appear with the original information.
You can manage all the events you want. Technically, there's no limit.
This is the easiest way to explain the collaboration and communication tools that are included in the platform. It is very similar to the way you use social networks, however we've a business approach, and you can be sure that all your information is private and shared only with your work team.
Yes, you can collect recurring activities in the organization of your events. This ensures that the activity is considered for new events, and makes them more efficient.
It is an internet site within the domain of ticketopolis.com, which helps you complement your communication strategy, helping you to reach more prospects, inform about your event, clear doubts, and set up a box office for ticket sales or registration of participants. Among the advantages we can highlight are the ease to create it, adjust its design, capture information and upload files. You can also be sure that we take care of all the technical part related to server administration, security and necessary updates. By using cloud technology we can ensure you a website as fast as possible and available as possible.
It is a custom path that abbreviates or represents the name of your event within the Ticketopolis domain. It shows the content of your website and the registration box office. It has the following format: "www.ticketopolis.com/yourevent". For recurring events, we recommend using a custom URL with the name of your event without including the edition number, or a name that can be repeated in the future when talking about the same event. The idea is to take advantage of URL positioning for your future events, so participants will remember the address easier without creating confusion by changing with a different URL.
Images can be inserted inside the content, in JPG, GIF and PNG formats.
At the moment videos can't be uploaded, however you can indicate links to YouTube videos, so that they are displayed directly on the website. For security reasons, you cannot upload executable or compressed files.
Anytime, as many times as you need it. You can update the text content, images, or any other design element on the page. Please consider that changes can take up to 15 minutes to update because the information needs to be replicated to multiple servers located in different parts of the world.
You don't require any special software. All necessary basic tools are included within the platform. If you want to apply more detail to your page through advanced design using images, the use of design software will probably help you get better results.
No, cloud management is included in all our services, ensuring the best availability and speed on your website, administrative system and box office.
At this time, you can't add external domains to your Ticketopolis website. In fact, we recommend the use of the full URL in your communication in order to generate greater confidence and transparency for your attendees.
You can insert the box office inside an external website. To do so, just copy a few lines of HTML code that we provide.
The content editor is prepared to give a consistent style across the entire page and thus it avoids the need to edit the HTML or CSS, ensuring that the design is harmonious on any device where it is viewed.
Yes, generate a Google Analytics account indicating the URL of your event. Once the tracking code has been generated, type it into Ticketopolis's website settings. With the facebook pixel we follow the same process. Once your pixel is created, you type its ID in the website settings in Ticketopolis.
There is no limit, however, the platform calculates if it is advisable to wait longer between each campaign, according to your audience, type of campaign and frequency. You must avoid saturating your attendees.
For security and privacy of personal data, it's not allowed to import email addresses. Email campaigns may only be sent to attendees of previous or current events who have accepted our terms of service as well as our privacy notice.
Ticketopolis is ready to identify before you send an email features that may classify it as spam; and it will show you recommendations with changes to be made to avoid being blocked.
There is no limit, you can create as many as you need.
You can specify the name or title you want, its price, a description, the activities that are included, if it and admission ticket, what data you want to ask the attendee, the number of tickets available, the range of dates on which that ticket will be available, and whether it will be visible to the public (otherwise it can be viewed only by organizers or those who have a promotion code to buy it.)
Yes, the platform allows you to set up tickets that don't include admission, for the sale of promotional items, extra activities, etc. These types of additional tickets are available only to those who purchase an admission ticket to the event.
It depends on how the event was configured. You can sell only one ticket per purchase if you need the details of each attendee. Otherwise, several can be purchased in the same order and only the buyer's details are requested.
There is a section in the platform called "Direct messages" in which you can send messages to any buyer to clarify any doubts, whether from the attendees themselves or from the organizers.
In this case, you should contact the payment gateway with which the problem originated.
Yes. The event, ticket types and activities have the possibility to configure the available quantity so that they cannot be oversold.
The platform detects if sent emails are not being received. If that is the case, within the same software, your attendees will be able to change their email account, in case there was any typing error. In addition, you as an organizer will have feedback of communication campaigns, so you will know if anyone had a problem receiving the mail (whether it's because of non-existent, bounced, or with complaints).
It depends on how it was created. There are unique codes where all buyers will use the same (ideal for promotions in mass media and social networks); and there are custom codes that can only be used once (ideal for promotions sent by email).
That the platform will automatically send payment reminders, reservation authorization notices, etc. So you are free of all that administrative burden.
They will receive a confirmation email. They will receive an email with their reservation details; and they will receive another one as soon as your payment is authorized, including as an attachment their admission ticket to the event.
You can receive payments through external payment gateways, deposits or bank transfers, and cash payments.
No, Ticketopolis doesn't process or store credit card information when payments are made. For this purpose we rely on international payment gateways that meet the strictest security standards.
We have no restrictions on the minimum cost. Consider that the commission we charge is the same regardless of the ticket price. If the ticket is free, you do not pay commission to Ticketopolis for the first 200 free tickets. If you use a credit card processor, check the rates as you can get discounts when handling low cost tickets.
Yes, Ticketopolis is prepared to offer tickets at no cost or where the buyer indicates the amount of a voluntary contribution or donation. Consider that the commission we charge is the same regardless of the amount of the donation you receive for the ticket. If the ticket is free, you do not pay commission to Ticketopolis for the first 200 free tickets. If you use a credit card processor, check the rates as you can get discounts when handling low cost tickets.
Yes, each country can receive its own local currency. There are some countries where you can choose which currency to use, which will define which payment processors you can use.
Yes, in addition to the box office on the public website of the event where any attendee can register, Ticketopolis offers you the tool where you can register attendees. Either in person in a stand or office (prior to the event or during the event), or by phone. It is most useful when receiving cash payments or when the target market prefers a personal contact.
Yes, you can register tickets with a higher amount that do not appear in the public box office and that can only be selected by administrators.
Yes, you will be able to register payments to your attendees, and edit their details once they are authorized.
Yes, in the platform there are documents with which you can easily print the stationery of the event.
No, however, it is recommended for larger events, because they allow an easy and fast entry of the data into the platform.
In the platform there are reports of:
The main advantage is that your team work can follow up the case, and they're aware of any agreements with the attendee.
The platform will automatically send payment reminders, reservation authorization notices, etc. So you are free of all that administrative burden.
It ensures that the service has the highest availability and speed, no matter how many visitors your site has or how many users use the platform. In short, it maximizes the stability of the site.
Ticketopolis is a platform that is constantly evolving, making adjustments and improvements every day. Thanks to cloud technology we can perform updates without disturbing the day-to-day use of the platform. In extraordinary or emergency cases, we might stop the service for a few minutes, however we will try not to affect the operation and to notify you when this is not possible.
No, to use Ticketopolis you must have an active internet connection without problems.
Thanks to our programming technology, it can practically be used on any device that has a recent browser connected to the internet. We recommend using browsers that have automatic updates enabled.
At the moment we don't have any native application for iOS or Android, however Ticketopolis can be used entirety in both platforms through recent browsers connected to the internet.
No, we take care of updating Ticketopolis, making this process transparent for you. What we do recommend is to use the latest version of your browser, as well as maintaining updated your operating system.
Ticketopolis works on all major recent browsers; including Chrome, Firefox, Internet Explorer and Safari.