Ticketopolis is an online ticketing platform that helps you organize events quickly and efficiently. Access it from any modern desktop or mobile browser. Ticketopolis is offered as a Software-as-a-Service (SaaS) solution. View pricing and start selling tickets today.
Ticketopolis brings together essential tools to enhance the experience at every stage of your event, including: Promotion (discount codes, mass communication, event website), Sales (ticketing, point of sale), Management (exhibitors, streaming, access control), and Evaluation (reports).
No. Ticketopolis is a fully managed cloud service: there’s no software to download or install. We handle server maintenance and updates. You can export your account data at any time via reports.
We offer AI-assisted support, guiding you through the platform with technical assistance and step-by-step tutorials. This is complemented by specialized support, video tutorials, and quick reference guides. When needed, cases can be escalated to human support.
Our AI-powered support provides immediate assistance 24/7 as the first point of contact, resolving common questions about the event, ticket purchases, and ticket resending. When needed, cases can be escalated to human support.
The event organizer is solely and exclusively responsible for the event’s production, quality, logistics, and compliance, as well as for how attendee information is used. Ticketopolis® acts only as the ticket sales and registration platform.
Commissions are deducted from ticket sales. Net proceeds (sales minus commission) are transferred one week after the event. Withholding taxes may apply to individual sellers in Mexico.
We do not provide email hosting. Bulk messages are sent from Ticketopolis email addresses intended for that purpose only. If you need full email accounts, please use a third‑party provider.
You can view or export event data at any time. You can also reuse past events as templates when creating new ones.
We retain your account data for two years after your last login. After that period recovery cannot be guaranteed. If you request account deletion, your data will be permanently removed and cannot be restored.
If you explicitly request that we delete all your information, we will not be able to retrieve it at any time.
Yes. You can use Ticketopolis for free events or to manage events without ticket sales. No commission or service fees apply to free events.
You can host nearly any type of event. See our most common event types on this page. When creating your event, choose the category that best matches your event, then customize the settings as needed.
If you're unsure, create the event and select the closest category, then customize the settings as needed. If you'd like, our team can provide recommendations during setup or answer any questions.
Yes. You can update event settings, but tickets sold or generated before the change will retain the original information.
You can manage as many events as you need: there is no technical limit.
Yes. We adapt to the needs of any venue, allowing you to create performances (by date/time), numbered seating maps, zones, or tables. We also design your seating map at no additional cost.
Yes. The platform includes powerful marketing features such as:
Yes. With Ticketopolis, you can host live or on-demand streams (up to 1080p Full HD). We offer an integrated, secure player within our platform that allows you to monetize your streams and automatically control attendance.
A Ticketopolis website is hosted on the ticketopolis.com domain and helps you promote your event, answer questions, and sell tickets. It's easy to create and customize, capture attendee information, and upload images. We handle server administration, security, and updates to keep your site fast and available.
A custom URL is a short path that represents your event within the Ticketopolis domain (for example: www.ticketopolis.com/yourevent). It points to your event page and box office. For recurring events, choose a reusable name (avoid including edition numbers) so the URL builds recognition and is easier for attendees to remember.
Supported image formats: JPG, GIF, and PNG. Videos can't be uploaded directly, embed YouTube links instead. Executable and compressed files are not allowed for security reasons.
You can update content anytime. Changes (text, images, or design) may take up to 15 minutes to propagate because they are replicated across servers worldwide.
No special software is required. Basic editing tools are included in the platform. For advanced image editing, use a dedicated design application.
No. Cloud hosting is included with all our services to ensure availability and fast performance for your website, admin system, and box office.
At this time you cannot add an external domain to your Ticketopolis website. We recommend using the full Ticketopolis URL in communications to build trust and transparency with attendees.
The content editor maintains a consistent style across the page and does not allow direct HTML/CSS edits. This ensures a harmonious design on all devices.
You can track visitors with Google® Analytics or a Facebook® Pixel. Paste your tracking code or Pixel ID into your website settings.
There's no strict limit on campaign emails, but we may recommend spacing campaigns to avoid over-messaging your audience.
For privacy and security, importing email addresses is not allowed. Email campaigns may only be sent to attendees of current or past events who have accepted our Terms of Service and Privacy Notice.
Ticketopolis scans outgoing messages and suggests improvements to reduce the risk of them being marked as spam.
There is no limit, you can create as many ticket types as you need.
For each ticket type you can set the title, price, description, included activities, admission type, attendee data fields, quantity, availability dates, and visibility (public or private via promo code).
Yes. The platform supports add-on tickets (no admission) for merchandise or extra activities. Add-ons are available only to buyers of an admission ticket.
It depends on the event settings. You can restrict purchases to one ticket per order if you need attendee details for every ticket. Otherwise, multiple tickets can be purchased in a single order with only the buyer’s details required.
Yes. You can set quantities at the event, ticket-type, and activity levels to prevent overselling.
The platform detects delivery issues. Attendees can correct mistyped emails in the app. Organizers receive reports on bounced or undelivered messages. We also send tickets via WhatsApp®.
It depends on how the code is configured. Public codes can be used by multiple buyers (good for mass promotions); single-use codes are unique and can only be redeemed once (ideal for email promotions).
The platform automatically sends payment reminders and reservation authorization notices, reducing administrative workload.
Attendees receive a confirmation email with reservation details. After payment is authorized, they receive a second email with their ticket attached.
We accept domestic and international payments, including: credit and debit cards (Visa, Mastercard, AmEx), cash payments in Mexico (7-Eleven, Walmart, Farmacias Guadalajara, Extra, and other participating stores), referenced SPEI bank transfers, Coppel store credit, and cryptocurrencies (over 30 options, including Bitcoin, with real-time exchange rates).
Yes. At Ticketopolis, we offer deferred payments of up to 12 months with Mexican credit cards. With our Premium plan, we also offer 3 interest-free monthly payments at no extra cost to the organizer. In addition, we support Coppel store credit.
Ticketopolis does not process or store credit‑card data. Payments are handled by PCI‑compliant payment gateways.
Yes, Ticketopolis is prepared to offer tickets at no cost or where the buyer indicates the amount of a voluntary contribution or donation. If the ticket is free, you do not pay commission to Ticketopolis.
The event organizer is responsible for issuing invoices to attendees for ticket sales. We provide the organizer with an invoice for the commissions deducted for the use of our service.
Yes. Besides the public box office, organizers can register attendees manually—on site (booth), in an office, or by phone. This is useful for cash payments or when attendees prefer personal assistance.
Yes. You can register tickets at a higher price that aren’t visible in the public box office and are selectable only by administrators.
Yes. The platform includes templates to easily print event stationery, badges, certificates, and labels.
We offer an efficient access control solution. You can use our platform from a mobile device to scan and validate tickets (barcodes and QR codes) in real time, ensuring a fast and secure check-in process.
Barcode scanners are not required, but we recommend them for larger events to speed up check‑in.
In addition to scanning tickets with our platform, we offer an on-site check-in service for an additional fee, which includes trained staff and complete computer equipment.
Yes. Ticketopolis provides detailed, real-time reports on sales, revenue, attendance, and any information you request from your buyers. This data is essential for decision-making and can be exported for further analysis.
Reports include:
A communication log lets your team follow up on cases and stay aware of any agreements with attendees.
The platform automatically sends payment reminders and reservation notices, freeing your team from routine administrative tasks.
Hosting in the cloud ensures high availability and fast performance regardless of traffic, maximizing site stability.
Ticketopolis is continuously improved. Thanks to cloud technology we deploy updates without disrupting everyday use. On rare occasions (e.g., emergencies) we may need a brief outage; we'll notify you when possible.
No. Ticketopolis requires an active internet connection.
Ticketopolis works on any device with a modern browser and internet connection. We recommend enabling automatic browser updates.
We don’t currently offer native iOS® or Android® apps. Ticketopolis is fully functional in modern mobile browsers.
No. We handle platform updates so the process is transparent to you. We recommend using the latest browser version and keeping your operating system updated.
Ticketopolis supports all major modern browsers (Chrome®, Firefox®, Microsoft Edge®, Safari®) and recent mobile browsers. Keep your browser and OS up to date for the best experience.