IMPORTANT NOTICE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE PLATFORM. BY CLICKING “I AGREE” OR BY USING THE SERVICES, YOU EXPRESSLY CONSENT TO THIS AGREEMENT. IF YOU DO NOT AGREE, PLEASE REFRAIN FROM USING THE PLATFORM.
FOR USERS IN THE UNITED STATES: THIS AGREEMENT CONTAINS A MANDATORY BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER IN SECTION 28. PLEASE READ IT CAREFULLY.
EVENT ORGANIZERS ARE SOLELY AND EXCLUSIVELY RESPONSIBLE FOR THE PRODUCTION, QUALITY, SAFETY, AND FULFILLMENT OF THEIR EVENTS, IN A TIMELY MANNER AND IN COMPLIANCE WITH APPLICABLE LAW. TICKETOPOLIS IS ENTIRELY UNRELATED TO THE ORGANIZATION, LOGISTICS, CONTENT, AND EXECUTION OF EVENTS THAT USE THE PLATFORM; THEREFORE, ANY INQUIRY, COMPLAINT, CLAIM, OR DEMAND REGARDING EVENTS MUST BE ADDRESSED DIRECTLY WITH THE ORGANIZERS.
BY PURCHASING A TICKET THROUGH OUR PLATFORM, YOU EXPRESSLY ACCEPT THE TERMS AND CONDITIONS OF TICKETOPOLIS AND OF THE EVENT ORGANIZER, IF THE ORGANIZER HAS PUBLISHED SPECIFIC CONDITIONS FOR ATTENDANCE.
These Terms and Conditions of Use (hereinafter, the “Agreement”) constitute a legally binding contract between the User and the following entities, as applicable based on the relevant jurisdiction:
In Mexico: Ticketopolis, S.A. de C.V. (“Ticketopolis Mexico”), a commercial entity incorporated under the laws of the United Mexican States (Mexico), with its registered address at Ave. Fundidora #501 L 29C, Col. Obrera, C.P. 64010, Monterrey, Nuevo León, Mexico. Email: soporte@ticketopolis.com. Phone: +52(81)3547-0224. Website: https://www.ticketopolis.com
In the United States: Ticketopolis, LLC (“Ticketopolis US”), limited liability company organized under the laws of the State of Texas, United States of America, with its registered address at 601 N Main St, 78501, McAllen, Texas, United States of America. Email: support@ticketopolis.com. Phone: +1(956)468-2345.
Both entities may be referred to collectively as “Ticketopolis”, “We” or “Our”. The entity responsible for the contractual relationship shall depend on the country in which the transaction takes place: if the Event is held in Mexican territory or if the Organizer has its registered address in Mexico, the contracting entity shall be Ticketopolis Mexico; if the Event is held in United States territory or the Organizer has its registered address in the United States, the contracting entity shall be Ticketopolis US. Under no circumstances shall both companies be held jointly liable for a claim or demand; each shall be independently and separately liable within its own jurisdiction.
Ticketopolis is a software-as-a-service (SaaS) technology platform that directly connects event organizers with their attendees. Event Organizers are solely and exclusively responsible for the production, quality, safety, and fulfillment of their events, in a timely manner and in compliance with applicable law. Ticketopolis is entirely unrelated to the organization, logistics, content, and execution of Events that use the Platform; therefore, any inquiry, complaint, claim, or demand regarding such matters must be addressed directly with the Organizers.
This Agreement governs the rights and obligations of the parties with respect to access to and use of the Platform, the purchase and sale of tickets, payment processing, and the provision of associated Services, in accordance with applicable law in each jurisdiction.
The activities governed by this Agreement shall be interpreted and applied in accordance with the principles of technological neutrality, freedom of contract, and functional equivalence set forth in the Mexican Commercial Code (Código de Comercio), as well as the principles of good faith and fair dealing enshrined in the Federal Consumer Protection Act (Ley Federal de Protección al Consumidor, LFPC).
For purposes of this Agreement, the following terms shall have the meanings set forth below:
“Agreement”: These Terms and Conditions of Use, including their exhibits, supplementary policies, and any duly communicated subsequent amendments.
“Attendee”: An individual who intends to attend or attends Events organized through the Platform, or who purchases tickets, access passes, or products associated with an Event. For purposes of the LFPC, the Attendee holds the status of “Consumer” as defined under Article 2, Section I of said law.
“Collaborator”: An employee, assistant, supplier, or client of the Organizer who interacts with the Platform on behalf of or for the account of the Organizer.
“Content”: All information, data, text, code, music, audio, photographs, graphics, images, videos, links, documents, messages, comments, or other materials that Users upload, post, transmit, or store through the Platform.
“Event”: Any activity, show, gathering, performance, conference, workshop, party, or other experience organized by an Organizer and promoted or sold in whole or in part through the Platform.
“LFPC”: Mexican Federal Consumer Protection Act (Ley Federal de Protección al Consumidor).
“LFPIORPI”: Mexican Federal Law for the Prevention and Identification of Transactions with Illicitly Obtained Funds (Ley Federal para Prevenir e Identificar Operaciones con Recursos de Procedencia Ilícita).
“Organizer”: An individual or legal entity that, through the use of the Platform, organizes, promotes, and/or sells an Event. For purposes of the LFPC, the Organizer holds the status of “Supplier” or “Third-Party Supplier,” as applicable.
“Platform”: The ticketopolis.com website and any of its subdomains, the mobile applications (Android and iOS), APIs, widgets, content embedded in third-party sites or social media, and any other technological means through which Ticketopolis provides its Services.
“Service” or “Services”: The features and functionalities that Ticketopolis offers through the Platform, including event creation and management, online ticket sales, payment processing, promotion and communication tools, reporting, technical support, and other functions described in this Agreement.
“User”: Any individual or legal entity that accesses, uses, browses, or interacts with the Platform in any capacity, including Organizers, Attendees, Collaborators, and Visitors.
“Direct Sale”: The sale of tickets conducted by the Organizer in person (physical box office, kiosk, offices, or corporate agreements), using the Platform solely for the purpose of ticket issuance, without Ticketopolis receiving, processing, or holding the funds corresponding to such transaction.
“Visitor”: An individual or legal entity that consults the Platform to obtain information about Events without necessarily completing a transaction.
Defined terms may be used in singular or plural form without affecting their meaning. References to “You” shall be construed as references to the User in any of their capacities.
In accordance with Article 1803 of the Mexican Federal Civil Code (Código Civil Federal), Article 80 of the Commercial Code (Código de Comercio), and Article 76 bis, Section V of the LFPC, as well as in compliance with Supreme Court precedent 1a./J. 112/2025 (11a.) (Digital Record 2030673) of the First Chamber of the Mexican Supreme Court of Justice (Suprema Corte de Justicia de la Nación), consent to this Agreement is obtained as follows:
Prior to completing any registration, purchase, or transaction on the Platform, the User must check a verification checkbox expressly stating: “I have read, understood, and fully and unconditionally accept the Terms and Conditions of Use and the Privacy Notice of Ticketopolis”. Without activating said checkbox, it will not be possible to complete the registration or the transaction. This mechanism ensures that the User had access to and the opportunity to review the full content of this Agreement at the time of expressing consent, as required by the above-referenced precedent.
The User must also accept any specific terms and conditions for each Event they attend or for which they purchase a ticket, if the Organizer included such terms in the Event listing.
The full text of this Agreement shall be permanently available, accessible, readable, and downloadable on the Platform, both in the dedicated “Terms and Conditions” section and through a visible hyperlink in the registration and purchase flow, in compliance with Articles 85 and 76 bis (Section IV) of the LFPC.
You acknowledge having had access to the hyperlinks on the Ticketopolis website containing the aforementioned documents. Such links appear in the footer (footer) of the website, at the time of registration, and at the time of purchasing a ticket.
The User represents that they are of legal age under applicable civil law (18 years of age in Mexico and in most U.S. states) and are in full possession and exercise of their legal capacity to enter into contracts and assume obligations. If the User acts as a representative of a legal entity, they represent that they hold sufficient legal authority to bind such entity.
This Agreement applies to:
Ticketopolis is an online self-service tool designed to:
The information about Events provided on the Platform is the sole responsibility of the Organizers.
To activate an Event in Mexico, the Organizer must provide the following documentation:
To activate an Event in the United States of America, the Organizer must provide the following documentation:
Ticketopolis may request additional documentation to verify the authenticity of the Event (such as contracts with artists or venues, permits from authorities, insurance policies, and the like), particularly when the nature of the Event involves special risks or when the estimated transaction volume warrants it pursuant to Ticketopolis’ policies.
The User agrees to provide complete, accurate, and up-to-date information. Failure to do so may result in the suspension or cancellation of the account without liability to Ticketopolis
User is granted a limited, revocable, non-transferable, non-exclusive, and non-sublicensable license to use the Platform and Services in accordance with this Agreement. This license does not permit, and User agrees not to: store, copy, reproduce, modify, publish, translate, lease, sell, distribute, decompile, reverse engineer, decrypt, or attempt to discover any source code used in or with the Platform, nor to create derivative works, except as expressly permitted under this Agreement. We reserve all rights not expressly granted.
8.1 The User is legally responsible for all Content uploaded, posted, or stored through the Platform. Ticketopolis is not responsible for such Content. The User grants Ticketopolis a royalty-free, non-exclusive, worldwide license to use, reproduce, modify, and distribute the Content for the purpose of providing the Services, and represents that they hold all rights necessary to grant such license.
8.2 The User is responsible for backing up their own Content. Ticketopolis does not guarantee its indefinite preservation.
8.3 Ticketopolis may provide templates or sample content. The User agrees not to use such sample content publicly beyond test configuration purposes.
Ticketopolis may, but is not obligated to, monitor Content published on the Platform. We may disclose information to competent authorities to fulfill legal obligations or to protect our Users or third parties. Ticketopolis may, in its sole discretion, suspend or cancel accounts, deny publication, or remove Content that is unacceptable, inappropriate, or that violates this Agreement or applicable law.
9.2.1 Customer Service Chatbot. Ticketopolis uses artificial intelligence technology for its automated chat service. This chatbot provides general information about Events, answers frequently asked questions, and can resend tickets. The chatbot does NOT make changes to personal data, tickets, bank accounts, or event settings. Responses generated by artificial intelligence may contain inaccuracies, incomplete information, or errors. Ticketopolis does not guarantee the accuracy, completeness, or suitability of the responses provided by the chatbot. In the event of a discrepancy between information provided by the chatbot and the official information published on the Platform, the latter shall prevail.
9.2.2 Automated Content Moderation. Ticketopolis employs artificial intelligence technology for the automated moderation of Content published by Organizers on the Platform. This system reviews whether Content is inappropriate, illegal, misleading, or contains instructions for making payments outside the Platform. If the system detects potentially violating Content, it may automatically block it and will notify the Ticketopolis administrative team for human review. Ticketopolis will use its best efforts to review automated blocks within a reasonable timeframe; however, it shall not be liable for damages resulting from a temporary erroneous block while human review is pending.
9.2.3 Evolution of AI Features. Artificial intelligence features may be expanded in the future. Any new feature involving automated decision-making that directly affects Users’ rights or obligations (such as modification of data or tickets) will require an update to this Agreement and the obtaining of the affected User’s consent.
9.2.4 Limitation of Liability for AI. USER ACKNOWLEDGES AND AGREES THAT ARTIFICIAL INTELLIGENCE TOOLS ARE TECHNOLOGIES UNDER DEVELOPMENT THAT MAY PRODUCE UNEXPECTED, INACCURATE, OR INAPPROPRIATE RESULTS. TICKETOPOLIS SHALL NOT BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM USER’S INTERACTION WITH AI TOOLS, INCLUDING, WITHOUT LIMITATION, DECISIONS MADE IN RELIANCE ON INFORMATION PROVIDED BY THE CHATBOT.
Ticketopolis provides technical support in good faith to assist Users in their use of the Platform. However, technical support is subject to the following limitations:
a) Guidance, instructions, or recommendations provided by the support team are informational in nature and do not constitute legal, tax, or other professional advice;
b) Ticketopolis shall not be liable for errors arising from the User’s incorrect interpretation of instructions provided to the support team, nor for human errors in the communication of information or reports;
c) It is the Organizer’s sole responsibility to verify the correct configuration of their Event, including pricing, descriptions, dates, times, capacities, ticket types, and any other variable within the Platform;
d) Ticketopolis shall not be liable for damages, losses, economic harm, or harm of any nature resulting from an incorrect Event configuration made by the Organizer, even if such configuration was carried out following support team instructions that were misinterpreted.
11.1 Ticketopolis provides tools to sell tickets, reservations, and goods associated with Events. We provide the Platform for Organizers and Attendees to complete transactions.
11.2 It is prohibited to offer or sell through the Platform tickets, products, or services that are illegal, counterfeit, stolen, fraudulent, infringing of intellectual property rights, inappropriate, offensive, pornographic, or violent, or that constitute weapons or restricted devices.
11.3 Ticketopolis reserves the right to suspend or cancel accounts and remove Content that violates or is suspected of violating these provisions, without prior notice.
12.1 When the Organizer conducts Direct Sales (at a physical box office, kiosks, offices, or through corporate agreements) using the Platform solely for ticket issuance, Ticketopolis will not receive, process, or hold the funds corresponding to such transactions. In such cases:
a) The Organizer is solely responsible for the collection, safekeeping, tax reporting, and refund (where applicable) of funds derived from Direct Sales;
b) Ticketopolis CANNOT process returns, refunds, or compensations for tickets purchased through Direct Sales, as it does not control the funds;
c) Tickets issued through Direct Sales shall include the following notice: “Ticket purchased through direct sale. For refunds or inquiries, please contact the point of sale where this ticket was purchased”;
d) The Organizer agrees to clearly and visibly inform its purchasers that refund policies for Direct Sales are governed exclusively by the Organizer and not by Ticketopolis.
12.2 This distinction is established in compliance with Article 76 bis, Section V of the LFPC, which recognizes that the obligations of the supplier must be clearly delineated in transactions conducted through electronic means.
When the nature of the Event involves age restrictions (sale of alcohol, adult content, late-night hours, or other circumstances regulated by applicable law), the Organizer is the sole and exclusive party responsible for:
a) Properly classifying the Event on the Platform, specifying the minimum age for admission;
b) Implementing age-verification mechanisms at the Event’s point of entry (wristbands, government-issued ID checks, access control);
c) Complying with all applicable legal requirements, including:
d) Obtaining all necessary permits and licenses from competent authorities.
The Organizer shall include age-restriction warning mechanisms for age-restricted Events, such as visible notices on the Event page and age-confirmation declarations during the purchase process. However, Ticketopolis cannot physically verify the identity or age of online purchasers or of third parties who may resell tickets outside the Platform.
Ticketopolis shall not be liable for the admission of minors to age-restricted Events, whether the tickets were purchased through the Platform, through Direct Sales, or through unauthorized resale. The responsibility for verifying age and controlling access lies exclusively with the Organizer and, where applicable, with the adults responsible for the minors.
The Platform is not directed to children under the age of 13. Ticketopolis does not intentionally collect personal information from children under 13, in compliance with the Children’s Online Privacy Protection Act (COPPA). If you become aware that a child under the age of 13 has provided personal data through the Platform, please contact us immediately so that we may proceed with its deletion.
14.1 Current fees for use of the Services will be published in the “Pricing” section of the website, except in cases involving customized pricing.
14.2 We reserve the right to adjust fees. Users will be notified at least 15 (fifteen) days in advance. If the User does not agree, they may terminate the Agreement within 7 days following the notification.
14.3 Each commission payment will generate a valid CFDI (electronic tax invoice) in Mexico, or the applicable tax receipt in the United States. If the User does not provide tax information, the invoice will be issued under a generic RFC (Mexican taxpayer ID) or the applicable default tax designation, depending on the jurisdiction.
14.4 It is the Organizer’s responsibility to issue invoices to Attendees in accordance with the applicable tax regulations of each jurisdiction.
14.5 Prepaid Services (International Plan) are valid for 1 year from the date of the last purchase and are non-transferable and non-refundable.
Ticketopolis will handle the processing of payments from Attendees on behalf of the Organizer, using domestic and international third-party payment services.
Ticketopolis will hold the collected funds for the protection of both the Organizer and the Attendees. If, within 5 calendar days following the Event, Attendees indicate that the service was not provided or did not meet the expected quality, the funds will remain on hold until a resolution is reached. After such period, all disputes must be addressed directly with the Organizer
Depending on the nature of the Event, the transaction amount, the detection of suspicious charges, or chargebacks received, Ticketopolis may, at its sole discretion, place a partial hold on the balance (for up to 180 days) to ensure the fulfillment of any such claims should they arise.
Upon the conclusion of the Event and confirmation of its successful completion, Ticketopolis will initiate a bank transfer to the Organizer’s account for the resulting balance (sales proceeds minus commission and any applicable deductions) on the Friday of the week following the last day of the Event. For recurring Events (more than 2 performances per week), the transfer will accumulate the balance until the applicable Friday. Under no circumstances will funds be disbursed in cash or to accounts other than those registered under the account holder’s name.
THE ORGANIZER ACKNOWLEDGES AND AGREES THAT TICKETOPOLIS SHALL NOT BE LIABLE FOR DELAYS IN OR INABILITY TO TRANSFER FUNDS CAUSED BY:
a) Technical failures or interruptions in banking systems, payment processors, or third-party technology infrastructure;
b) Governmental regulations, decrees, executive orders, or emergency measures resulting in the freezing, limitation, or restriction of banking transactions;
c) Tax enforcement proceedings, audits, or reviews by tax authorities (SAT, IRS, or others) resulting in the immobilization or freezing of Ticketopolis’ bank accounts;
d) Judicial orders, attachments, precautionary measures, or orders from competent authorities;
e) Fortuitous events or force majeure as defined under Article 2111 of the Mexican Federal Civil Code.
In any of these circumstances, Ticketopolis will notify the Organizer as soon as reasonably practicable and will use its best efforts to complete the transfer once the cause of the impediment has ceased. A hold resulting from these circumstances shall not accrue interest, penalties, or any liability on the part of Ticketopolis.
Depending on the nature of the Event, the transaction volume, the detection of suspicious transactions, or chargebacks received, Ticketopolis may, at its sole discretion, place a partial hold on the balance (for up to 180 days), consistent with best practices in the payments industry and the obligations arising from the LFPIORPI.
Chargeback notices are issued by banking institutions, and the Organizer acknowledges their validity and agrees to respond to them promptly. When required, the Organizer will provide Ticketopolis with the necessary documentation, including: valid government-issued photo ID of the cardholder (front and back), a photograph of the card used (front and back), and a signed payment slip with the transaction details.
If the corresponding balance has already been transferred, the Organizer agrees that Ticketopolis cannot assume financial or legal liability for chargebacks and agrees to hold Ticketopolis harmless. If the Organizer wishes to do so, they may elect to resolve any chargeback dispute directly with the customer or user.
The Organizer is responsible for any negative balance resulting from refunds or chargebacks, which must be settled within no more than 30 business days from the date of notification. The Organizer acknowledges that, even upon account cancellation, these obligations shall survive for 18 months following the account termination date. Ticketopolis may report the Organizer to the Credit Bureau (Buró de Crédito) and/or Credit Circle (Círculo de Crédito) in the event of non-compliance, pursuant to the Mexican Law Regulating Credit Reporting Companies (Ley para Regular las Sociedades de Información Crediticia).
In the event of an Event cancellation or postponement, Ticketopolis will process a refund of the ticket price less any applicable service charges or commissions, exclusively for tickets purchased through the Platform. Refunds will be issued preferably via the same payment method used for the original purchase, or through such method as Ticketopolis deems optimal.
17.1 The User is responsible for all taxes and charges related to the use of the Services and the purchase or sale of tickets, including income tax (ISR), value-added tax (IVA), sales tax, or any other applicable taxes depending on the jurisdiction.
17.2 Ticketopolis is not a tax advisor and shall not be liable for Users’ compliance with their tax obligations.
18.1 By registering as an Organizer, the User agrees to receive communications from Ticketopolis regarding Platform features and best practices. The User may unsubscribe at any time by following the opt-out mechanisms provided in each communication.
18.2 By registering as an Attendee, the User agrees to receive promotional communications from Organizers whose Events the User has attended or for which the User has purchased tickets, as well as recommendations from Ticketopolis based on preference analysis, in accordance with the Privacy Notice.
18.3 Ticketopolis is not responsible for promotions, discounts, or contests conducted by the Organizer. The Organizer is responsible for verifying their legality.
19.1 Ticketopolis respects the intellectual and industrial property rights of third parties and requests that its Users do the same. Ticketopolis may remove Content and suspend or cancel accounts that infringe such rights. To report infringement, please send an email to support@ticketopolis.com
19.2 Use of Trademarks. The User may not use the trademarks, logos, trade names, or other distinctive marks of Ticketopolis without prior written authorization, except for uses expressly permitted on the Platform (such as promoting an Event using the Ticketopolis logo). This provision applies both in Mexico (pursuant to the Federal Law on Industrial Property Protection, Ley Federal de Protección a la Propiedad Industrial) and in the United States (pursuant to the Lanham Act, 15 U.S.C.).
19.3 The Organizer represents and warrants that it is the owner or an authorized licensee of all intellectual property rights in the Content it publishes on the Platform, including but not limited to: event names, trademarks and other distinctive marks, and works protected by copyright, such as images, photographs, logos, music, videos, and other elements subject to copyright protection. Ticketopolis assumes no liability for third-party infringement.
19.4 Custom URLs (Vanity URLs) are the property of Ticketopolis. A right of use is granted for as long as the Event is active and the User is in compliance with the Agreement. We reserve the right to deactivate any custom URL at any time.
20.1 The processing of personal data is governed by Ticketopolis’ Privacy Notice, available at https://www.ticketopolis.com/en/privacy-notice.html
20.2 For users in the United States, the processing of personal data shall additionally be governed by applicable state laws, including the California Consumer Privacy Act (CCPA/CPRA) for California residents and the Texas Data Privacy and Security Act (TDPSA) for Texas residents.
20.3 Until the User deletes their account, their basic data will remain stored, subject to the retention policies described in the Privacy Notice and to the data retention obligations established by applicable law.
The Platform implements security and confidentiality measures, including: encrypted passwords (we do not store or retrieve passwords in plain text); no storage of banking or card data (processed by external PCI DSS-compliant payment gateways); SSL/TLS certificates for encrypted connections; firewalls, personalized credentials, and restricted access profiles; and physical server security.
THE PLATFORM, SERVICES, SUPPORTING MATERIALS, AND ANY CONTENT ARE PROVIDED “AS IS”, AS AVAILABLE, WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TICKETOPOLIS DISCLAIMS ALL WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TICKETOPOLIS DOES NOT WARRANT THAT ACCESS TO THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE.
The User acknowledges that the Platform does not substitute the knowledge, expertise, or judgment of legal, tax, accounting, or other professionals. The Services do not include the organization, logistics, or execution of Events.
23.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TICKETOPOLIS SHALL NOT BE LIABLE TO THE USER OR ANY THIRD PARTY FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM THE USE OF THE PLATFORM OR THE SERVICES.
23.2 Ticketopolis is not responsible for the cancellation, suspension, change of date, time, venue, program, or performers; poor service quality; absences; delays; accidents; false content; fraud; or any breach occurring before, during, or after Events. Liability rests exclusively with the Organizer.
23.3 Ratings given by Users about Organizers do not imply endorsement or guaranty by Ticketopolis.
23.4 IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF TICKETOPOLIS FOR ANY CLAIM BY AN ORGANIZER ARISING UNDER THIS AGREEMENT EXCEED THE TOTAL AMOUNT OF COMMISSIONS PAID BY THE USER TO TICKETOPOLIS FOR TICKET SALES FROM THE EVENT GIVING RISE TO THE CLAIM.
IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF TICKETOPOLIS FOR ANY CLAIM BY A USER ARISING UNDER THIS AGREEMENT EXCEED THE VALUE OF THE TICKET PURCHASED BY THE USER ON THE PLATFORM.
THE MAXIMUM LIABILITY FOR ANY WILLFUL OR NEGLIGENT ACT OR OMISSION ATTRIBUTABLE TO TICKETOPOLIS SHALL BE $20,000.00 MXN (TWENTY THOUSAND MEXICAN PESOS 00/100) OR ITS EQUIVALENT IN U.S. DOLLARS, WHICHEVER IS GREATER.
The User agrees to indemnify, hold harmless, and defend Ticketopolis, its partners, licensors, suppliers, officers, directors, employees, agents, affiliates, subsidiaries, successors, and assigns (the “Indemnified Parties”) from and against any liability, loss, claim, damages, expenses, or costs (including reasonable attorneys’ fees) arising from the use of the Services, User Content, any breach of this Agreement, or any violation of third-party rights. The User agrees to fully cooperate in the defense of any such matter and may not settle any claim involving an Indemnified Party without its prior written consent.
25.1 Ticketopolis may suspend or cancel the User’s account, in its sole discretion, upon determining or suspecting a violation of this Agreement or any illegal, fraudulent, or abusive activity. Violating users may be permanently restricted.
25.2 Ticketopolis may report any breach or violation to the competent authorities of the applicable jurisdictions.
25.3 Termination does not release the User from obligations that, by their nature, survive termination, including indemnification, outstanding balances, chargeback liability, and confidentiality, among others.
26.1 For contractual relationships governed by Ticketopolis Mexico, this Agreement shall be interpreted in accordance with the laws of the United Mexican States (Mexico).
26.2 For the resolution of disputes, the parties submit to the jurisdiction of the competent courts of the City of Monterrey, Nuevo León, Mexico, waiving any other jurisdiction to which they may be entitled.
THIS SECTION APPLIES ONLY TO USERS WHO RESIDE IN THE UNITED STATES OR WHOSE TRANSACTIONS ARE PROCESSED BY TICKETOPOLIS LLC. PLEASE READ IT CAREFULLY.
Any dispute, controversy, or claim arising out of or relating to this Agreement, the Services, the Platform, or any transaction processed by Ticketopolis, LLC, including its existence, validity, interpretation, breach, or termination, shall be finally and bindingly resolved by arbitration administered by the American Arbitration Association (AAA) pursuant to its Consumer Arbitration Rules in effect at the time the claim is filed. The arbitration shall be conducted in English, in the city of McAllen, Texas.
USER AGREES THAT ANY CLAIM SHALL BE BROUGHT SOLELY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF MORE THAN ONE PERSON NOR PRESIDE OVER ANY FORM OF CLASS PROCEEDING.
The following are not subject to arbitration: (a) actions before small claims courts with competent jurisdiction; (b) provisional or preliminary injunctive relief necessary to protect intellectual property rights; and (c) claims that applicable law prohibits from being submitted to arbitration.
The User may opt out of the arbitration clause and class action waiver by sending written notice to legal@ticketopolis.com within 30 days of initially accepting this Agreement. The notice must include the User’s full name, the email address associated with the account, and an unequivocal statement of their intent to opt out. If this right is not exercised, the clause shall be binding.
For contractual relationships governed by Ticketopolis, LLC, this Agreement shall be governed by the laws of the State of Texas, without giving effect to its conflict-of-laws principles, and the Federal Arbitration Act (9 U.S.C. §§ 1-16) shall govern the interpretation and enforcement of the arbitration clause.
For California residents: (a) pursuant to Section 1789.3 of the California Civil Code, the User may submit complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs; and (b) Section 1542 of the California Civil Code shall not apply with respect to the releases contained in this Agreement, and the User expressly waives its benefits.
Ticketopolis, LLC, complies with the Digital Millennium Copyright Act (DMCA, 17 U.S.C. § 512). Copyright infringement notices must be sent to our designated agent at legal@ticketopolis.com and must include: identification of the copyrighted work, identification of the infringing material, contact information of the claimant, a good-faith statement, and an electronic or physical signature. Unauthorized use of Ticketopolis’ or third-party registered trademarks on the Platform may result in immediate account termination and legal action under the Lanham Act.
The User shall not use or export the Platform or Services in violation of United States export control laws, including without limitation the Export Administration Regulations (EAR) and sanctions administered by the Office of Foreign Assets Control (OFAC).
29.1 The User is responsible for the accuracy of all data and Content provided, including pricing, descriptions, contact information, and payment details. Ticketopolis is not responsible for inaccurate information or for resulting damages.
29.2 A stable internet connection and compatible devices are required. Ticketopolis shall not be responsible for connectivity costs or technical incompatibilities.
29.3 Ticketopolis does not guarantee email delivery, as it depends on the recipient’s mail service and spam filters of their email provider.
Any question, comment, suggestion, idea, or recommendation provided by the User to Ticketopolis shall not be deemed confidential. The User grants Ticketopolis a worldwide, royalty-free, perpetual, irrevocable, and sublicensable license to use, reproduce, modify, distribute, and publish such feedback for any purpose.
31.1 Ticketopolis may amend this Agreement at any time. Material amendments will be communicated to the User at least 15 days in advance through the Platform, email, or other means Ticketopolis deems appropriate.
31.2 Continued use of the Platform after the effective date of any amendments shall constitute acceptance thereof. If the User does not agree, they must cease using the Platform and may request deletion of their account.
This Agreement, together with the Privacy Notice and any supplementary policies published on the Platform, constitutes the entire agreement between the parties and supersedes all prior understandings, whether oral or written.
If any provision of this Agreement is declared null, invalid, or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect.
Ticketopolis’ failure to timely exercise any right shall not constitute a waiver of such right.
The User may not assign or transfer their rights or obligations under this Agreement without the prior written consent of Ticketopolis. Ticketopolis may freely assign this Agreement to any affiliate, subsidiary, or successor.
Neither party shall be liable for the failure to perform its obligations when such failure results from causes beyond its reasonable control, including natural disasters, wars, acts of terrorism, pandemics, governmental orders, failures in telecommunications or energy infrastructure, and other force majeure events as defined under Article 2111 of the Mexican Federal Civil Code.
Ticketopolis may provide notices to the User by email, in-app push notifications, Platform postings, or certified mail where required by law. Notices from the User to Ticketopolis must be directed to support@ticketopolis.com or the corresponding physical address.
The Spanish-language version of this Agreement is the official version for relationships governed by Ticketopolis Mexico. In the event of a discrepancy with any translation, the Spanish version shall prevail. For relationships governed by Ticketopolis, LLC, an official English-language version will be published.
Provisions relating to intellectual property, indemnification, limitation of liability, dispute resolution, privacy, outstanding balances, and any other provisions that by their nature should survive the termination of this Agreement shall remain in force following termination.
For questions, claims, or inquiries, the User may contact us through the following channels:
Mexico: soporte@ticketopolis.com | +52 (81) 3547-0224 | Av. Fundidora #501 129 C, Col. Obrera, Monterrey, N.L., Mexico, C.P. 64010
United States: support@ticketopolis.com | +1 (956) 468-2345 | 601 N. Main St, McAllen, Texas, United States of America, 78501
Business Hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. (CST/CDT). Maximum response time for claims: 15 business days.